Privacy Policy — NextGen Assignments

Effective date: October 16, 2025
Company: NextGen Assignments
Address: House No. 45, Street No. 2, Mohalla Shahbaz Town, Near Jinnah Colony, Faisalabad, Punjab 38000, Pakistan
Email: smartassignmenthub8@gmail.com
Phone: +92 349 2564799

1. Introduction

NextGen Assignments (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and your rights. This policy applies to personal data collected through our website, WhatsApp communications (including use of the WhatsApp Business API), and other services we operate.

2. Information We Collect

We may collect the following personal information:

a. Contact information — name, email address, phone number (including WhatsApp numbers), postal address.
b. Account & service data — messages you send to us (chat content), files and attachments you share, customer support records, service preferences.
c. Transaction & billing data — payment details and invoices (when applicable). We do not store full credit card numbers on our systems; payments are processed by third-party payment providers.
d. Technical & usage data — IP address, device and browser type, cookies and similar technologies, usage logs, timestamps, and analytics data.
e. Metadata — message metadata required for WhatsApp API operation (timestamps, message IDs) but not message content unless you send it.

3. How We Use Your Information

We use personal data for the following purposes:

• To provide, operate, maintain and improve our services (including WhatsApp messaging and support).

• To respond to inquiries, deliver requested services, and manage accounts.

• For billing, payments, and fraud prevention.

• To send transactional messages (order confirmations, service updates) and, where you consent, marketing messages.

• To comply with legal obligations and protect our legal rights.

• For analytics, diagnostics and to improve user experience.

• To integrate and operate third-party services (e.g., WhatsApp/Meta, payment processors, hosting providers).

4. Legal Basis for Processing (where applicable)

Where required by law, we process personal data on the following bases:

• Contractual necessity: to perform a contract or provide services you requested.

• Consent: where you have given clear consent (e.g., receiving marketing messages).

• Legitimate interests: for fraud prevention, improving services, and security — balanced against your privacy rights.

• Legal obligation: to comply with laws and regulations.

5. WhatsApp / Third-Party Services & Data Sharing

We use the WhatsApp Business API (provided by Meta) to send and receive messages. When you interact with us on WhatsApp:

• Message content you send us may be transmitted to and stored by WhatsApp/Meta as necessary to deliver the service.

• WhatsApp/Meta and other third parties may process your data under their own policies. We recommend reviewing WhatsApp/Meta privacy resources.

• We may share personal data with service providers who perform functions on our behalf (hosting, payment processing, analytics, customer support). These providers are contractually required to protect your data.

• We will not sell your personal information. We may share data if required by law (court order, government request) or to protect rights, safety, or property.

6. Data Retention

We retain personal data only for as long as needed to provide services, meet legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes (such as analytics). If you ask us to delete your data and no legal reason prevents deletion, we will delete it within a reasonable timeframe.

7. Security Measures

We implement reasonable technical and organizational measures designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. Examples include access controls, encrypted storage where appropriate, and internal policies limiting access. However, no transmission over the internet or storage system is 100% secure—if you believe your interaction with us is no longer secure, contact us immediately.

8. Your Choices & Rights

Depending on applicable law, you may have rights including:

• Accessing the personal data we hold about you.

• Correcting inaccurate or incomplete data.

• Requesting deletion or restriction of processing.

• Objecting to processing (including direct marketing).

• Requesting portability of your data in a commonly used format.
  To exercise rights or withdraw consent, contact us at smartassignmenthub8@gmail.com or +92 349 2564799. We will verify requests to protect privacy. Some requests may be limited by law or contractual obligations.

9. Cookies & Tracking Technologies

We and our service providers use cookies and similar technologies to operate the website, remember preferences, analyze usage, and present relevant content. You can manage cookie preferences through your browser settings; however, disabling certain cookies may limit website functionality.

10. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected data from a child, contact us and we will delete it where required by law.

11. International Transfers

Data we collect may be stored and processed in Pakistan or in other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for international transfers (contractual protections, security measures).

12. Links to Other Sites

Our website or messages may contain links to third-party websites. This Privacy Policy does not cover third-party practices. We encourage you to read the privacy notices of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website with a revised “Effective date.”

14. Contact Us

If you have questions, complaints, or want to exercise your rights, contact:
Email: smartassignmenthub8@gmail.com
Phone: +92 349 2564799
Address: House No. 45, Street No. 2, Mohalla Shahbaz Town, Near Jinnah Colony, Faisalabad, Punjab 38000, Pakistan